The Problem
The existing loyalty platform was built on legacy technology, making it difficult to scale, slow to release new features, and unable to support real-time benefit management required by the business.
The Solution
I orchestrated 6 engineering teams to re-architect and modernize the platform on AWS using a microservices-based approach. This involved streamlining complex workflows, establishing a robust CI/CD pipeline, and implementing an event-driven architecture to enable real-time processing.
The Outcome
The modernized platform enhanced system resiliency, reduced feature delivery time, and provided the business with critical, real-time control over customer benefits, future-proofing our servicing solutions.